How To Create a Service Request

Overview

HOW TO CREATE A SERVICE REQUEST

User

• All Staff

Resolution

Step 1: Accessing ESMS​​​​

1. Open a browser 
2. Enter esms.agco.ca in the address bar and hit Enter

Step 2: Signing into ESMS

1. Once you are on ESMS.AGCO.CA page, Click sign in on the upper right-hand side

Step 3: Create a Service Request

1. Click on Request a Service

Step 4: Select the Service Category

1. You can select the category for your request
2. If you do not find the category, you can search for the request type on the top right-hand side
3. If you do not find the category your request, you can submit a General Service Request

Step 5: Service Request Overview & Request Service

1. Once you located the service you are looking for, there will be a brief overview of the service and next steps.
2. Click on Request Service

Step 6: Create & Submit Service Request

1. Fill out the Service Request
2. Click Submit Service Request (Ticket) has now been created and submitted.

Additional Resources

ESMS - How to Video